Privacy policy

This privacy policy for Burrows Recovery Limited, will explain how our company uses the personal data we collect from you when you visit our website.

Keeping your information secure

We are committed to protecting the security of personal date. We have a comprehensive Information Security Management System in place based on the requirements of ISO 27001:2015 and this ensures the ongoing confidentiality, integrity, availability and resilience of our processing systems.  We also have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Whilst data transmission over the internet is inherently insecure (such that we cannot guarantee the security of data transmitted by this means), all electronic communications from us shall be encrypt.

Transfer of data

We will only share personal data with others when we are legally permitted to do or if this is contractual.  When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

Personal data held by us may be transferred to:

  • Third party organisations that provide applications/ functionality, data processing or IT services to us

We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems.  For example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services.  The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

  • Third party organisations that otherwise assist us in providing goods, services or information
  • Auditors and other professional advisers
  • Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights.  We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

Changes to this privacy policy

This privacy policy will be reviewed on a regular basis and was last updated on the 24th May 2018.

How to contact us

Please contact the Data Protection Officer if you have any questions regarding this policy or the regarding the information that we hold about you.

Data Protection Officer, Burrows Recovery Ltd, Chequers Lane House, Chequers Lane, Derby DE21 6AW

Phone: 01332 297900

Individuals rights

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.  Where we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.

Access to personal data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by emailing us at

We may charge for a request for access in accordance with applicable law.  We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (currently 40 days).

Amendment of personal data

To update personal data submitted to us, you may email us at, or, where appropriate, contact us via the relevant website contact page.

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Withdrawal of consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.  We do not generally process personal data based on consent (as we can usually rely on another legal basis).  To withdraw consent to our processing of your personal data, please email us at

Other data subject rights

This privacy policy is intended to provide information about what personal data we collect about you and how it is used.  As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.  If you wish to exercise any of these rights, please send an email to


We hope that we can resolve any query or concern about our use of information, however if you do feel that you need to complain please email russellburrows@btconnect.comand we will respond to your request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website: